Quality must be produced and all measures to produce quality are summarized under the term quality management. The question is, what quality of what is it all about?
There are different levels of quality in companies, and for each level, quality must be defined by quality characteristics and then produced. In the field of production, it is first about the quality of the products. Product quality is the first thing to think about when talking about quality. However, it is very fast in companies to design the quality of production processes because they are are preconditions for consistent product quality and economical production. The goal of providing customers with good products and related services and remaining economically successful over the long term leads to the quality of the entire company, if one wants to have dedicated staff who cares about the quality of the products and economical production.
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